Warranty Policy

This limited warranty covers defects in materials and workmanship under normal use.

This warranty does not cover damage or faults resulting from:

– Misuse, abuse, or neglect

– Physical damage (including impact or liquid damage)

– Power surges, lightning, or electrical faults

– Improper installation or handling

– Unauthorized repairs, modifications, or tampering

– Normal wear and tear

This warranty also excludes accessories, cables, packaging, and external components unless specifically stated.

– Standard products: 5 years from date of purchase

– Mobile devices 2 years from date of purchase

Proof of purchase is required.

This warranty applies only to the original purchaser and is not transferable.

To submit a claim:

If a valid claim is confirmed, BFL may, at its discretion:

– Repair the product

– Replace the product with the same or a similar model

– Provide a refund, adjusted for usage and age

– The customer is responsible for shipping the product to BFL

– Products must be securely packaged and insured during transit

– BFL will cover return shipping after repair or replacement

BFL is not responsible for damage or loss during inbound shipping.

BFL is not responsible for:

– Installation or removal costs

– Setup, configuration, or programming

– Any indirect or consequential losses

This warranty is subject to applicable South African consumer law.

Nothing in this policy limits rights provided under the Consumer Protection Act.

This warranty will be void if:

– The serial number has been removed or altered

– The product was not purchased from an authorized reseller

– The product has been tampered with or modified

Any physical damage must be reported within 7 days of delivery.

Claims submitted after this period may not be accepted.